Our salon has the following policies for the mutual convenience of our clients and the salon.
● We have the right to refuse or stop service to anyone at any time with no refund for :
- Usage of drugs, alcohol, sexual comments/ remarks, racism, threats, any act of violence, harassment, abusive behavior and language we feel inappropriate.
- 15 minutes late or no shows for an appointment without notice.
- Contagious nail condition, open wounds or any illness.
- Signs of COVIC symptoms.
● We do not provide refunds on services. However, we will redo at no cost to you if you are unsatisfied with the quality of the service provided by:
- Telling us immediately before leaving the salon.
- Contacting us within 3 days after your service.
- Any issues reported longer than 3 days from the service day will not immediately be considered as a redo but will be assesses on a case-by-case basic. We will charge the costs of any repairs or replacements that we must carry out because of damage that you have caused.
● Health issues or diabetes must be communicated before services.
- As a courtesy to others, please set your phone on silent or vibrate.
● We are not responsible for lost or stolen personal items.
● Our prices are available on the menu. Please confirm the price with the technicians before receiving the services.
● Please give us advance notice to cancel your appointments.
Thank you for choosing our services at River Falls Salon & Spa.