Our salon has the following policies for the mutual convenience of our clients and the salon.
● We have the right to refuse or stop service to anyone at any time with no refund for :
- Usage of drugs, alcohol, sexual comments/ remarks, racism, threats, any act of violence, harassment, abusive behavior and language we feel inappropriate.
- 15 minutes late or no shows for an appointment without notice.
- Contagious nail condition, open wounds or any illness.
- Signs of COVIC symptoms.
We do not provide refunds on services. However, we will redo at no cost to you if you are unsatisfied with the quality of the service provided by:
- Telling us immediately before leaving the salon.
- Contacting us within 3 days after your service.
- Any issues reported longer than 3 days from the service day will not immediately be considered as a redo but will be assesses on a case-by-case basic. We will charge the costs of any repairs or replacements that we must carry out because of damage that you have caused.
● Health issues or diabetes must be communicated before services.
- As a courtesy to others, please set your phone on silent or vibrate.
We are not responsible for lost or stolen personal items.
● Our prices are available on the menu. Please confirm the price with the technicians before receiving the services.
● Please give us advance notice to cancel your appointments.
Thank you for choosing our services at River Falls Salon & Spa
